- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I am locked out of proseries. Have tried all options to reset and none work/ Anyone else having problems today?
Best Answer Click here
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Support was able to get me in this morning. Evidently it is a problem the software engineers are working on - you won't be able to solve it yourself should it happen to you,
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
You need to describe what "locked out" means.
What message do you get or what actions are you taking?
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Im also moving along nicely.
I would try all those above except maybe a locksmith. Lol.
Why do you say you are locked out? Too many attempts to log in that were wrong? Locked out RIGHT AWAY when you open the program?
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Support was able to get me in this morning. Evidently it is a problem the software engineers are working on - you won't be able to solve it yourself should it happen to you,
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
It would have been helpful if you could have described what was happening or the message you were getting.
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Support solved it. I have no idea how. They reset my password. It is a software problem their engineers are aware of. So my issue was solved thus I no longer need assistance from the group and why I marked it solved.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
That's all 'we' needed to know. Now the next person will know to brew a fresh pot, and get on the phone with Support 😉
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
OK, yes, every once in awhile Ive seen people report that same problem, I have no idea what causes it, but you're right, it takes call to support to solve it.
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
You're kidding, right? A short call to support. You should consider buying a lotto ticket.