Recently, my client's bank has started using 13-digit account numbers. The number will not fit in the direct deposit account data field. I can only put part of it, which will not allow him to receive a direct deposit of his refund.
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I'm using Professional not Basic.... I can enter 17 digits for the account number.
You're not accidentally entering the acct number on the routing number line ?
13 digit account numbers fill in fine for me, do you mean routing number? Routing numbers will always be 9 digits, make sure youve using the routing on a check, not a deposit slip.
Your post indicates youre using Basic, Ive entered a 15 digit acct here, no problems
You're welcome. We all have moments like that.
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