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in pro series basic. - the screen of e-file clients has gone completely blank and no one at Intuit has and idea of how to fix it

seatackle
Level 1

My screen showing  efile clients when completely blank except for the numbers I

was on the phone with Intuit for over 2 hours and they could not resolve the issue.

Has anyone else experienced a problem list this?

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8 Comments 8
IRonMaN
Level 15

I assume that you resorted to step 1 in computer issues and rebooted your computer?


Slava Ukraini!
seatackle
Level 1

YES.  ANY OTHER IDEAS

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IRonMaN
Level 15

Have you tried reinstalling the software?


Slava Ukraini!
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rcooley25
Level 11

Yes. Go get drunk on fireball. Things will look alot better then.

seatackle
Level 1

YES NOTHING SEEMS TO WORK

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IRonMaN
Level 15

Do you have another computer available to try  downloading the software on?


Slava Ukraini!
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rcooley25
Level 11

I had something similar happen to me while suffering headaches. I went to thehead doctor and he said my brain was completely blank.

Intuit_Isham
Employee
Employee

@seatackle Can you share logs? You will find the option under Help->Send Logs

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