Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

I/O Error 113 support after computer upgrade and reinstall

Cindyrae
Level 1

I recently had my computer upgraded, have reinstalled ProSeries prior years 2022 and 2023.  After logging into ProSeries, I get I/O Error 113 and message to contact proseries.com/support. I worked with an agent a few days ago to use Proseries Tool Hub, but that has not corrected my problem. Any suggestions?

0 Cheers
2 Comments 2
George4Tacks
Level 15

Talk to the person that did your upgrade? Could be a drive issue. 


Answers are easy. Questions are hard!
0 Cheers
Just-Lisa-Now-
Level 15
Level 15

Assuming this isnt installed on a virtual drive of some flavor, I "think" Ive seen this happen with an anti-virus conflict.....I would uninstall PS completely, restart the computer, then disable the anti virus and try a clean reinstall of PS


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪