Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

I am unable to print E-file Acknowledgements and Product Logs. I am able to print Returns though. Any suggestions?

taxmanbrian
Level 3

When I convert and transmit an E-filed return, I am unable to print the acknowledgement.  I am also unable to print Product Update logs as well.  I am able to print the tax returns.  Any thoughts or suggestions.  I tested my 2020 version and have no issues.

0 Cheers

This discussion has been locked. No new contributions can be made. You may start a new discussion here

3 Comments 3
Just-Lisa-Now-
Level 15
Level 15
Does it act like its sending to the printer but nothing ever happens? I just tested the procuts updates log and didnt have any issues printing it.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
0 Cheers
taxmanbrian
Level 3

Exactly-but what is strange is that I am able to print my forms, invoice and standard client letter. Last couple of days, there have been several updates. I tested the print function for that and it didn’t print either. 

0 Cheers
shf1957
Level 7

I  just started having this same issue!    I think it's one of Intuits updates.. I am not sure.. but I need help!

0 Cheers