File I/O Error 113

[PO]

I had to reinstall my Basic ProSeries software for 2020.

After an accurate login with User ID and Password I get this message:

File I/O Error 113, For more help, please go to www.proseries.com/support

After hitting OK it goes back to desktop

[Just-Lisa-Now-]

rebooted the computer since this occurred?  Its not installed on a virtual or removable drive, right?  

[PO]

Yes, I have restarted the laptop.

It is installed in a stand alone configuration in a folder on the c: drive

[Just-Lisa-Now-]

If I google it, I get lots of hits for that error with Turbotax installations....maybe the info in one of those will help?

https://www.google.com/search?q=proseries+file+i%2Fo+error+113&rlz=1C1SQJL_enUS875US875&oq=proseries...

[Intuit_hieu]

Could you please send us the log?

[William_Stone]

Were you able to get this resolved? Others such as myself may find the solution helpful.