Enrolling for Pay By Return - Address Issue

[Marchman Accounting]

Hey community, I've got an issue maybe somebody can shed light on.

When I try to enroll w/ TPG it won't work because the greyed out address is input incorrectly, but I can't change it. Any ideas how I can get enrolled?

Thanks in advance friends

[Just-Lisa-Now-]

your firm address? Whats showing in your program Tools > Options > Firm/Preparer info?

[Marchman Accounting]

The same messed up version, and I haven't figured out a way for it to allow me to edit and fix. 

Thank you for responding

[Skylane · Accepted solution]

Call support... they’ve got the keys to the executive wash rooms...

[Just-Lisa-Now-]

That comes from your EFIN registration.  If the address isnt correct, Intuit will have you send them a copy of your EFIN Application Summary.  So before calling Intuit, you should log into your IRS EServices account verify the correct address (or correct it if its wrong there too) and get that saved or printed out and ready to send them

[Marchman Accounting]

I did the verification in October, and the address on the aforementioned merchant services and overarching Intuit detail i me and has been correct. The problem is that I’m ProSeries and on the registration screen for PBR there is a space missing between my building address and my suite within the building. It’s an error that stops registration but that I can’t correct due to it being grayed out and inaccessible. I suppose I’ll mention it during my call to them tomorrow regarding employee discount for the ProSeries professional purchase from yesterday. God it’s great software excited for time opening up for me to spend more time getting acquainted with it, so many more tools and resources than ProConnect!

[Marchman Accounting]

That's probably the ticket...no pun intended. lol

Thank you