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printing errors
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fwarn
Level 1
12-21-2020
12:22 PM
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In ProSeries 2020, I can print to my Brother printer but not to my HP laser jet. Latter gives me a message saying file is corrupt. I have no problem with the HP in printing from any sources other than PS.
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Orlando
Intuit Alumni
12-21-2020
09:55 PM
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ergh, sounds like a printer driver issue... but we'd have to dig in.
Can you email the following files to proseries_engineering@intuit.com
\32bit\Logs\proseries.txt
\appdata\PrintLog.log
Also can you include as much detail about your HP Laser Jet as you can - name, model #, etc.. (or better yet, if it's a recent purchase a link to the exact model would be awesome). Sometimes we literally have to go and buy or find the exact model of printer to troubleshoot these things.
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