Welcome back! Ask questions, get answers, and join our large community of tax professionals.
- Topics
- Training
- Community
- Product Help
- Industry Discussions
- User Groups
- Discover
- Resources
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Intuit Accountants Community
- :
- ProSeries Tax
- :
- ProSeries Tax Discussions
- :
- Re: E-Signature Unknown Error
E-Signature Unknown Error
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
jkdenmark
Level 1
10-07-2023
12:54 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I can no longer use the e-signature even though I have several left in my bundle. I select to request e-signatue either through the EF Center or directly in the return, I get through the prompts and then I receive the message "An Unknown Error Occurred".
Help!
Labels
3 Comments 3
jeni
Level 1
10-13-2023
06:59 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I am having the exact same issue today while trying to send a 2022 return for e-signature - I just get "An unknown error occurred." I made sure I had all the updates for the software and still can't send for signature. Please provide assistance!
AmyCB
Level 1
10-14-2023
01:05 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I just contacted tech support, as this was happening to me on a 1041 return. They had me uncheck the freeze amounts box on the extension, and then uncheck the efile extension box on the information worksheet, and then then esignature request went through without error. I hope that helps solve someone else's problem.
deathandtaxes
Level 2
03-11-2024
02:10 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Thank you!
Just had the same issue in 2023 for a 1065.
Your solution worked for me as well.
