e filing 20 21 42 retrieve customer service message from the intuit host server

[paul g]

help 

i have to try to file one return 3 to 4 times what is going on.

no errors on the return 

Paul G

[Just-Lisa-Now- · Accepted solution]

Im not quite following what you mean...you convert, then transmit but it never actually transmits, you get an error that says "20 21 42 retrieve customer service message" ?

[paul g]

after 5 tries the return is filed // big time waste this season .

my software was updated tonight and the return has no errors 

[Just-Lisa-Now-]

Not sure what the actual problem was but sounds like you got it filed...the first thing I do when weird stuff happens is reboot the computer, not sure if you did that or not, but its a good place to start.