CRASHING over and over and over and over???????

[CARRIE]

So are we expected to file returns with software that crashes all day long? 

I want a solution that works or a refund. 

This is totally unacceptable.  I have been a ProSeries user since 1996.  I am so frustrated. 

I have done everything they have offered up to correct the problem with no solution. 

[Just-Lisa-Now-]

The information in the alert a few days ago didnt help?

https://proconnect.intuit.com/community/proseries-tax-news-updates/discussion/proseries-unexpected-c...

[CARRIE]

no luck

[Just-Lisa-Now-]

so it continues to crash in ProSeries Safe Mode?

[garman22]

They literally have no idea whats going on. I am having files disappear from HB and I cannot retrieve them. 

Things seems to be getting progressively worse with Intuit. 

[CARRIE]

I thought today was better and it was...until an hour ago and it crashed.  And now here I am crashed again.  Do you think anyone actually reads the feedback when it crashes?  I am sending them some great feedback!