Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

CRASHING over and over and over and over???????

CARRIE
Level 2

So are we expected to file returns with software that crashes all day long? 

I want a solution that works or a refund. 

This is totally unacceptable.  I have been a ProSeries user since 1996.  I am so frustrated. 

I have done everything they have offered up to correct the problem with no solution. 

0 Cheers

This discussion has been locked. No new contributions can be made. You may start a new discussion here

5 Comments 5
Just-Lisa-Now-
Level 15
Level 15

The information in the alert a few days ago didnt help?

https://proconnect.intuit.com/community/proseries-tax-news-updates/discussion/proseries-unexpected-c...


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
0 Cheers
CARRIE
Level 2

no luck

0 Cheers
Just-Lisa-Now-
Level 15
Level 15

so it continues to crash in ProSeries Safe Mode?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
garman22
Level 13
Level 13

They literally have no idea whats going on. I am having files disappear from HB and I cannot retrieve them. 

Things seems to be getting progressively worse with Intuit. 

0 Cheers
CARRIE
Level 2

I thought today was better and it was...until an hour ago and it crashed.  And now here I am crashed again.  Do you think anyone actually reads the feedback when it crashes?  I am sending them some great feedback!

0 Cheers