Client Letters

[Swedegirl]

Our client letters literally disappeared from ProSeries.  They were there Friday and now they are gone!  Has anyone else experienced this?

[Just-Lisa-Now-]

gone as in they dont print? or you cant see them on the screen either? Were these Custom letters, or just the Default?

[IRonMaN]

My letters are still there, but I wish a couple of my clients would just literally disappear.

[Swedegirl]

When you open letters in ProSeries (sorry, I'm working out of two softwares which are both giving me major issues) it's blank, nothing there. When printing, the client letters, summary and privacy notice are blank pages that's how we realized the letters were missing completely. 

[Swedegirl]

😂

[Just-Lisa-Now-]

This isnt ATX, so Im not sure how any of this applies.

[Swedegirl]

Sorry Lisa,

I use both programs, so i mistakenly used the wrong one in my reply.  I am referring to ProSeries, the good news is we were able to do the Tools-Repair Update and they are back.