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Can we sign in offline for TY22 ? Previous years had the option to not sign in with Wifi. Work without an internet connection. I dont see the box this year.

jc13
Level 1

I get updates everyday. What do you mean the next update is 2/24 ?

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am88
Level 1

This is hurting me also. I can't even get into the program using my cellphone hotspot.

I would have purchased different software had I known. I've been with Proseries since 2009 but this is a deal breaker. 

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am88
Level 1

My cell hotspot isn't working for me.

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IntuitGabi
Community Manager
Community Manager

Hello! 
I got word this has been implemented, just confirming that you're able to sign in off line. Thanks! 

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Brad22
Level 2

The log in was fixed but you cannot access a clients tax file, so its really not fixed.

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Intuit_Siva
Employee
Employee

Hi Brad, Can you elaborate on "Not able to access client file"? Post the login is successful, what are the steps that you follow and what is the error that you see if any?

Big Al Jr
Level 1

I have been with ProSeries for 22 years,  For this year I am unable to sign in offline to ProSeries 2022.  Not so with the other years.  I called customer service and got no where.  The "expert" was a very nice person but she didn't have a clue.  Despite all the similar complaints I have read about this issue it was like ProSeries never faced this issue prior.  I had the hardest time telling her that shutting off the router was not going to solve the issue since there was no internet service where I was trying to access offline.  I finally got fed up and asked for a supervisor.  She came back on line and told me to reinstall 2022.  I hung up at that point.  Anyone have any suggestions or solutions??

Big Al

 

 

 

 

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jc13
Level 1

run an update. they finally resolved the issue a month or so back.

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Nise
Level 1

I have been trying to access my 2020 income tax software and it keeps saying that I don't have internet access; I have 2 sources of internet access for my home office; the home line and also for my business telephone.  I am perplexed as to how I can access this software; I have had so many issues this 2023 income tax season with the ProSeries software---freezing up and having to shut down my computer and access to certain forms that I normally assess within the program!!! Any help, please!!!

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Terry53029
Level 14
Level 14

@taxattendant I have no problem signing in off line for 2023, or 2022