I have been with ProSeries for 22 years,  For this year I am unable to sign in offline to ProSeries 2022.  Not so with the other years.  I called customer service and got no where.  The "expert" was a very nice person but she didn't have a clue.  Despite all the similar complaints I have read about this issue it was like ProSeries never faced this issue prior.  I had the hardest time telling her that shutting off the router was not going to solve the issue since there was no internet service where I was trying to access offline.  I finally got fed up and asked for a supervisor.  She came back on line and told me to reinstall 2022.  I hung up at that point.  Anyone have any suggestions or solutions??

Big Al