Quick Employer Forms missing entries and efile

[MarianC]

I'm posting here because I use Pro Series Professional - I know QEF is just an add on, but it appears to be a black box situation. I have spent 2 hours talking to Pro Series tech support, who were very nice but ultimately unable to help.

I created some 1099's and W2's several days ago for one of my clients, sent them the copies for approval, but when I log back in all the entries have disappeared. In fact the client does not even show as imported from 2024. I have refreshed, logged back in several times over several days, checked the deleted items, but it is not there.

All I want to do is verify if the W2/1099's were e-filed, but apparently nobody at Intuit can give me this basic piece of information. The last suggestion I was given was to call Turbo Tax - but none of the automated menus got me to a place where I could talk to someone, so I am hoping to find assistance, or suggestions here.

[Kathi_at_Intuit]

Hi @MarianC  Nice to see you in the Community and thanks for posting your first question about Quick Employer Forms missing entries and efile. This usually happens when the wrong login is used for the site. If you have multiple logins, we would recommend trying the other one(s) to see if you see the missing information.