- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I'm posting here because I use Pro Series Professional - I know QEF is just an add on, but it appears to be a black box situation. I have spent 2 hours talking to Pro Series tech support, who were very nice but ultimately unable to help.
I created some 1099's and W2's several days ago for one of my clients, sent them the copies for approval, but when I log back in all the entries have disappeared. In fact the client does not even show as imported from 2024. I have refreshed, logged back in several times over several days, checked the deleted items, but it is not there.
All I want to do is verify if the W2/1099's were e-filed, but apparently nobody at Intuit can give me this basic piece of information. The last suggestion I was given was to call Turbo Tax - but none of the automated menus got me to a place where I could talk to someone, so I am hoping to find assistance, or suggestions here.
Kathi_at_Intuit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Hi @MarianC Nice to see you in the Community and thanks for posting your first question about Quick Employer Forms missing entries and efile. This usually happens when the wrong login is used for the site. If you have multiple logins, we would recommend trying the other one(s) to see if you see the missing information.
**Click "Mark as Best Answer " to mark the post that answers your question.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
same exact issue on our end. it seems the most recent businesses we imported from 2024 disappear during future logins. I am curious if a resolution has been found. I am also concerned that 1099s/w-2s were filed.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I am having the same issue... i login via incognito mode (so there should be no cookie/cache issues). Previously imported businesses from 2024 do not appear during subsequent logins.
Kathi_at_Intuit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Hi @solidrockaccounting welcome to the Community and thanks for posting about Quick Employer Forms. We would connect with ProSeries Support to assist with this. They would be able to remote in and take a look with you.
**Click "Mark as Best Answer " to mark the post that answers your question.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Thanks for the reply, but that is absolutely not the problem. I have checked all of my Intuit user names. I also noticed another reply to @solidrockaccounting suggesting to call Proseries support. That's what I tried first - two calls with the agents not even understanding what I was talking about and a third with someone who was very keen to help, knew what I was talking about, but ultimately had no solution. Apparently QEF is a black box and if it goes wrong there is no easily accessible solution.
So, no, I still do not have an answer
