Proseries Update will not Update

[cindyloo619]

Is anyone having trouble getting updates to run in Proseries 2025?

[Just-Lisa-Now-]

Automatic background updates happen that you don't even see, maybe there isnt anymore to get?

Top menu bar    Information > Logs > Updates    see when the last update was installed.

[cindyloo619]

Tax returns are getting rejected because it says I need latest proseries update. But button is dead, doesn't even say "no updates for today..blahbla". I'm sure it will resolve itself...I've tried getting out, getting back in...ya know the drill. I'm sure proseries will fix the glitch. Hoping they fix the Schedule 1-A issue to, glad I found the workaround, F6 is my best friend now!

[Eddie903]

Try refresh updates then update installed products

[cindyloo619]

Thanks, the problem resolved itself...maybe connectivity issues...

[gtncpa]

I am unable to process returns because it says I need to update but the software will not update.  I tried installing a product I don't have installed and it just says, there are no updates available.  What should I do?

[gtncpa]

Me too

[Camp1040]

I had the same issue earlier in the day, I rebooted my computer and PS updated and everything has been working fine since.

[Just-Lisa-Now-]

I just restarted the software and mine updated fine.

You may need to use Refresh Updates from the Updates drop down menu.

[gtncpa]

I went to Update/Refresh Update and now it works.  It took a long time to download the update compared to most times.

[Just-Lisa-Now-]

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@gtncpa wrote:

I went to Update/Refresh Update and now it works.  It took a long time to download the update compared to most times.

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thats because it dumps all previous updates and download/installs a fresh set.

[Bayan]

PROSERIES UPDATER NOT RESPONDING

[Kathi_at_Intuit]

Hi @Bayan great to see you in the Community and thanks for posting! If none of the suggestions in this post assist with the not responding, we'd reach out to ProSeries Support. They would be able to assist with this.