Welcome back! Ask questions, get answers, and join our large community of tax professionals.
- Topics
- Training
- Community
- Product Help
- Industry Discussions
- User Groups
- Discover
- Resources
See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View ProSeries Hot Topics.
See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View ProSeries Hot Topics.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Intuit Accountants Community
- :
- ProSeries Tax
- :
- ProSeries Tax Discussions
- :
- ProSeries Professional 2020 no longer opens
ProSeries Professional 2020 no longer opens
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
DBS
Level 2
03-01-2021
04:04 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Until about 2 weeks ago, ProSeries 2020 was working pretty well. It crashed on occasion as I input data, but I could start it again and it worked fine. One day I tried to open it and Windows informed me that the shortcut I was using no longer had a program attached to it. I redownloaded the installer and attempted to install the app again. My antivirus stopped it at install.exe, so I shut off the antivirus to complete the installation. Now, however the program barely makes it past the splash page before shutting down, whether or not I am connected to the internet, whether or not I run the antivirus.
Any suggestions?
I've uninstalled and reinstalled, I've repaired. I tried safe mode. I'm using Windows 10 on a BootCamp Mac. Everything s updated. Thanks.
This discussion has been locked.
No new contributions can be made. You may start a new discussion
here
2 Comments 2
PATAX
Level 15
03-01-2021
05:18 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Wow that is terrible especially at this time of the year during tax season. Try searching this forum over and over by typing in different keywords related to your situation and hopefully you will find a solution. Good luck.
DBS
Level 2
03-04-2021
01:23 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
UPDATE:
I purchased a new computer where ProSeries worked fine. I then migrated my old info. Big mistake. However, now I get a message: Pro Series Access Rights requires an important file that is missing, corrupt, or has been modified. Please contact ProSeries Technical Support at..."
