Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

ProSeries Letters not showing

JimKMA
Level 1

Just to add to the stress today, our client letters are not showing in any of our modules when you print or view a return.

So I thought maybe they got turned off but when I go to Print options the only letter listed to be printed is the "Custom Client Specific Letter", all the other letters are not showing, just disappeared.

Is anyone else having this issue?

This discussion has been locked. No new contributions can be made. You may start a new discussion here

2 Comments 2
Anonymous
Not applicable

Hi @JimKMA 
If you are unable to see the list of Letters, contact ProSeries for help so they can troubleshoot with you on this. Keep us updated if there was a resolution for you. 

JimKMA
Level 1

They started showing up a few hours later.

0 Cheers