ProSeries Letters not showing

[JimKMA]

Just to add to the stress today, our client letters are not showing in any of our modules when you print or view a return.

So I thought maybe they got turned off but when I go to Print options the only letter listed to be printed is the "Custom Client Specific Letter", all the other letters are not showing, just disappeared.

Is anyone else having this issue?

[Anonymous]

Hi @JimKMA 
If you are unable to see the list of Letters, contact ProSeries for help so they can troubleshoot with you on this. Keep us updated if there was a resolution for you. 

[JimKMA]

They started showing up a few hours later.