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Pro Series Crash when Print & Save
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jennisbsvb
Level 3
02-22-2023
08:50 AM
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Pro Series is crashing sporadically when printing to PDF and when saving the file. When I restart my computer, the first print works and then it crashes on the second one. Same with saving the file - sometimes it saves and sometimes it crashes.
Print to PDF, Network and I am admin computer
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HOPE2
Level 9
05-19-2023
09:10 PM
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I remember when I faced to this problem, print preview, it was around FEB 5th that I called Proseries and a lady through Help, Smartlook came to my laptop and she moved some data from 2021 to 2022, I asked her, do not do this obviously each data is related to its year, but she ignore it and catastrophe happened for me till now.
I called Proseries 100 times maybe, they could not fix it and I can say: Proseries does not have a fully expert to solve like this. For me it was the worst tax season in my life business'. Also, I lost two customer while Proseries crashed and they asked me what is your software name? I said Pros.....
