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See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View ProSeries Hot Topics.
See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View ProSeries Hot Topics.
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- Pro Series Crash when Print & Save
Pro Series Crash when Print & Save
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jennisbsvb
Level 3
02-22-2023
08:50 AM
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Pro Series is crashing sporadically when printing to PDF and when saving the file. When I restart my computer, the first print works and then it crashes on the second one. Same with saving the file - sometimes it saves and sometimes it crashes.
Print to PDF, Network and I am admin computer
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HOPE2
Level 9
05-19-2023
09:10 PM
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I remember when I faced to this problem, print preview, it was around FEB 5th that I called Proseries and a lady through Help, Smartlook came to my laptop and she moved some data from 2021 to 2022, I asked her, do not do this obviously each data is related to its year, but she ignore it and catastrophe happened for me till now.
I called Proseries 100 times maybe, they could not fix it and I can say: Proseries does not have a fully expert to solve like this. For me it was the worst tax season in my life business'. Also, I lost two customer while Proseries crashed and they asked me what is your software name? I said Pros.....
