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It's not *just* ProSeries, altho you guys have had it a LOT worse than us Lacertians. The Lacerte program is incredibly slow over the network & virtually unusable if more than one person is in the software. Yet, I paid big bucks for the network version....hmmmmm.
If I use it "stand alone" it is still very slow. I'm used to keypunching using batch/heads-down entry and the program can't keep up with my keystrokes.
I had an offer for a "tier 2 tech" to log in & check on things - but I'm too terrified of what might go wrong to allow THAT right now.
It's not *just* ProSeries, altho you guys have had it a LOT worse than us Lacertians. The Lacerte program is incredibly slow over the network & virtually unusable if more than one person is in the software. Yet, I paid big bucks for the network version....hmmmmm.
If I use it "stand alone" it is still very slow. I'm used to keypunching using batch/heads-down entry and the program can't keep up with my keystrokes.
I had an offer for a "tier 2 tech" to log in & check on things - but I'm too terrified of what might go wrong to allow THAT right now.
I hate to admit it, but I really haven't had any significant issues. Printing time has been an issue for a few years, so it isn't anything new. While a return prints, I use that time to take a quick gander here to see if there are any new disasters hitting with an update and maybe answer a question or two.
Ive had the "program closes when printing issue" off and on for months now. Once it happens once, it continues to happen until I reboot my computer, then Im back in business until it happens again.
After a ProSeries update I cant print at all (it doesn't crash though) until I reboot my computer, then its fine again.
My home system, that hasn't had any issues, has suddenly become very slow to Print Preview, I don't have a printer at home right now, so Im not sure if it would crash upon printing or not.
It is ridiculous. The only upside is I have plenty of time to go get a cup of coffee while I wait for it to open. But who has continual time to wait for everything. So much time wasted that I don't have!
We run into people with these problems all the time but regardless of the tax software there are ways to improve speed. as you mentioned with ultratax its speed can often be improved by 50 percent. Other tax programs like lacerte have ways to increase speed also. check out https://www.techpointtechnologycloud.com/ and we can demo your software and your data on a system that shows haw fast it can run.
I think Intuit is trying to make improvements in PS, but it seems to be a cobbled-up mess at times. Yes, if it were easy everyone would do it themselves.
My biggest issue with them is that when they break something that was working they are not good at communicating with the users. Do they know it's broken? Are they working on a fix? Oh, that's been fixed now? Just give the users a heads-up.
I'm not experiencing any problems although the software has terminated 10-15 times over the past 2 weeks for no reason. Buggy.
I have had many problems, like clients disappearing from home base. I just hope I don't need to prove extensions.
Today when filing a return it said i needed to update and the updater is still running almost 2 hours later!
Bob
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