Multiple question and software issues

[tammie]

I did my due diligence in calling ProSeries about one of these questions with no solution at all so am going to a source that has experience using ProSeries Tax.  Here are my issues; any help would be greatly appreciated.

1.  On Virginia, the payment form for tax due is not printing or showing upon the menu of forms used when a payment is due.  I can select the 760-PMT which shows up blank. It has a box at the top to check if you want to manually print, but when checked the form is still blank and I cannot complete the data because it is set to autofill

2.  On Virginia, form 8879 should be appearing on the forms in use list for e-filing, but now this year Form 8453 is appearing.  

3. On Virginia estimates on screen, a nice coherent statement appears about the requirement to pay on-line, but when printed an incoherent statement prints because it drops some of the instructions.  This is not new, we have been overriding the statement, but at some point one would think that they would fix this.

4. Invoicing--the federal forms charge is not populating on some, not all of the invoices.  We are not doing anything different and did not change the global forms pricing from last year.

There's my current problem list.  If anyone can provide any sage advice, I would be grateful.