INFORMATION WORKSHEET, BOTTOM SECTION NOT SHOWING ON SCREEN??

[LisaP]

I checked the box, that I can not see any part of the form or question at the bottom of the information worksheet. I believe it is the question regarding Taxpayer being a student to calculate the savers credit. Apparently, it is the YES box, again I can not see it as the whole section is coming up blank in the PRO SERIES PRO Program?

Is anyone else have this issue and how do I fix it to go back and change it to NO

to get it to calculate the savers credit. 

[jeffmcpa2010]

Not answers only ideas.

1. Close and repoen Pro Series
2. if that doesn't work restart computer
3. if that doesn't work updates>refresh updates>refresh updates for installed products
4. wait for someone else to come up with an idea, as that is all I have.

[LisaP]

Anyone else having this issue? I can not generate a savers credit, I am unable to see the freaking form with the check boxes in section x of the information worksheet. 

[IntuitAngela_13]

@LisaP Try changing the magnification level by going to the View menu and selecting Magnify All Forms.

[Travis11187]

I am having the exact same issue.  It is quite frustrating, so if anyone has developed a method of resolving the lack of the information worksheet presented I would love to hear. 

[Travis11187]

I was able to solve this issue by using my laptop screen and not my monitor.  I have a large monitor that I generally use for tax preparation and for whatever reason, it may have been the magnifying issue mentioned above, the bottom third of the information worksheet did not properly appear.  When I switched the proseries display over to the smaller laptop screen everything appeared perfectly.  

[LisaP]

I too had to change the size of the display in proseries. The minute I made the screen not full size on my laptop even, everything was there. Kinda crazy, but that works.