Help!! IRS website does not show that my clients owe them money when the completed tax return states other wise

[tbanks]

I completed my clients taxes about a month ago and they just called to let me know that the IRS and New York state is saying they don't have a tax bill. I do not believe there were any errors on my part. How can the client pay his tax bill?

[sjrcpa · Accepted solution]

Was the return filed? If yes, electroniocally or on paper?

[tbanks]

@sjrcpa I efiled the return at the end of March

[The-Tax-Lady]

Does it show "In Process"?

[The-Tax-Lady]

Have them send you a copy of the documents showing no tax owed.

[tbanks]

@The Tax Lady the client owes money. He tried to pay and it stated he has no tax bill . Same thing for New York. ProSeries shows the returns were accepted.

[Just-Lisa-Now-]

" IRS and New York state is saying they don't have a tax bill."

What does this mean?  Did they get letters from both IRS and NY?  Does the tax return show a balance due or a refund?

[tbanks]

@Just £isa Now! Both returns show a balance due. They haven't received letters.

[Just-Lisa-Now-]

Im not sure how it wouldn't let him pay...there could be an amended return being mailed in for 2018 that hes trying to make payment for....maybe he chose the wrong option for the payment....doesn't it ask what kind of payment you are making and you have to choose?  

Do you have the banking information that you could try and initiate the payment for them to be sure they're not doing something wrong?

[tbanks]

@Just £isa Now! I can ask them and try to initiate it for them. I thought it was something wrong on my end. I haven't had this happened to another client yet. I did as him if he put the correct year to pay and he said yes so it seems odd