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Illinois Automatic Withdrawl Payment

Level 1

I'm trying to prepare an Illinois return for a client who is filing electronically and has a balance due.  The program automatically check the box for Direct Deposit and when I try to change and check the box for Automatic Withdraw, it will not let me uncheck the direct deposit box and it says I need to check one box or the other when the program will not allow me to do that.  What am I missing to get Illinois set up to automatically withdraw the taxes due on the 2020 tax return?

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1 Comment 1

Sometimes when things like that happen to me I log out and log back in.  If that doesn't fix it I reboot and usually that will fix the problem especially if it has never done that before. 

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