I paid twice for same client in pay by return because 1st time I used incorrect SSN, can I get a refund

[JayC]

Can I get a refund or credit of $131.00 toward future filings in the Pay Per Return Program.  In the process of recovering data from 2020, I somehow typed in the incorrect SSN for a client that had authorized payments on 03/14/2022.  On 04/22/2022, I needed to pay again in the amounts of $46 federal and $41 state, because it was a different (and correct) SSN.  And for some unknown reason, and I was exasperated, the Pay Per Program wanted a second payment for the state fee prior to allowing me to proceed.  I essentially paid twice for the federal return and three time for the state return of  ID #5663 while only one federal and one state form was processed.

[dkh · Accepted solution]

You'll need to call customer support.  We are just users of the program same as you.

[Just-Lisa-Now-]

PPR is tracked by SSN, otherwise people would just keep changing the SSN and EFiling a new client's return without paying the PPR fee.

Phone support is usually pretty good about giving a credit for mistakes like this, nobody here has access to your account info and can help with this though, Sorry.

[JayC]

It takes my breath away sometimes when large organizations reply as a small town businesses...the ProSeries Representative that I called immediately responded, found my issue, solved it, and refunded my money!  Wow!  Kudos to ProSeries and Intuit.

[dkh]

Thanks for the update.  It's nice to hear good things about PS support.

[sjrcpa]

Doesn't happen very often, does it?