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Can I get a refund or credit of $131.00 toward future filings in the Pay Per Return Program. In the process of recovering data from 2020, I somehow typed in the incorrect SSN for a client that had authorized payments on 03/14/2022. On 04/22/2022, I needed to pay again in the amounts of $46 federal and $41 state, because it was a different (and correct) SSN. And for some unknown reason, and I was exasperated, the Pay Per Program wanted a second payment for the state fee prior to allowing me to proceed. I essentially paid twice for the federal return and three time for the state return of ID #5663 while only one federal and one state form was processed.
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You'll need to call customer support. We are just users of the program same as you.
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Phone support is usually pretty good about giving a credit for mistakes like this, nobody here has access to your account info and can help with this though, Sorry.
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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It takes my breath away sometimes when large organizations reply as a small town businesses...the ProSeries Representative that I called immediately responded, found my issue, solved it, and refunded my money! Wow! Kudos to ProSeries and Intuit.
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Thanks for the update. It's nice to hear good things about PS support.
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Doesn't happen very often, does it?
The more I know the more I don’t know.