Font error and blank returns after Windows 10 upgrade.

[vinparker]

We just upgraded 2 computers from Windows 7 to Windows 10. Both machines now receive an error about fonts changing when launching ProSeries. When opening any return the text fields are all blank and the only thing I see is the editable fields. I have listed the steps I have taken so far (in no particular order) but nothing has helped the situation.   

1. Reset default fonts in W10 

2. Installed all fonts from Windows 7 

3. uninstalled Proseries, renamed c:\Proseries18 folder and reinstalled after a reboot (twice). 

4. Checked all scaling and display resolution settings, set all at default values.

Any other ideas?

[George4Tacks · Accepted solution]

https://accountants-community.intuit.com/announcements/1892326

Windows 10:

Rename and reinstall the 32 bit folder:

1. Close the program.
2. Open the File Explorer and navigate to C:\ProWin18.
3. Right click on 32Bit and Select Rename.
4. Change the name to 32BitOLD.
5. Log in to ProConnect.Intuit.com.
6. Select to install ProSeries 2018.

[IRonMaN]

Two sticks of dynamite?

Have you tried running an update of the software after it has been installed?

[vinparker]

Yes, the updates have been run

[IRonMaN]

That kinda sucks.

@Intuit BettyJo  
Can you help out?

[IRonMaN]

Unfortunately, I only have one idea left ----------------------- call support.

[vinparker]

Already called support, they couldn't fix the issue. Told me to reinstall ProSeries 18.

[IRonMaN]

@Intuit Austin
A little help?

[IRonMaN]

@lassie.  
@underdog
Bueller?  Bueller?

[George4Tacks]

How about calling Jennie? or @Intuit BettyJo

[IRonMaN]

I already tried the Petticoat Junction lady so Jennie might get here sooner

[IntuitBettyJo]

Who's Jennie? lol Sorry @IRonMaN @George4Tacks , I've been looking into this.  I will update you as soon as I get an answer.

[IRonMaN]

867-5309

[IntuitBettyJo]

oh geez.. lol

[qbteachmt]

I've been dealing with some odd Upgrade issues, and this topic has helped:

https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

The DSIM step and then the sfc step seem to take care of things. Right now, I am working with a 2nd gen i7, and I am going to use these steps on it, after I finish removing old W7 programs, such as Skype 7.4 still exists, along with the Skype embedded into W10.

[IntuitBettyJo]

So it seems this may just be a Fonts issue, here is an article that may come of use https://accountants-community.intuit.com/articles/1858901 

Let me know if that works! 

Thanks! 

Betty Jo 

[vinparker]

That link gives me an "You are not authorized to view this page" error

[Just-Lisa-Now-]

I get the same message...someones got the articles on lock down!  LOL