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- Hosted Environment Very Slow
Hosted Environment Very Slow
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Kona_Brian
Level 1
yesterday
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We are experiencing very long delays in opening ProSeries 2024 in the hosted environment. It takes several minutes to open and then a few more minutes before the program is ready for user interaction. Attempting any work results in the Title Bar displaying (not responding). Also printing is unreasonable slow the first time I print.
The debacle with 1099-R input screens and the RMD section was totally uncalled-for. You make changes in the middle of a tax season, with no warning, and with no need as the change was reversed in the 02/27 release. DUMB!!!!
The delayed availability of IRS Form 172 until the 20th of March is unacceptable! How am I supposed to explain to clients that their return, may with large refunds, can't be filed because Intuit doesn't have the form ready? It's bad for business and for your reputation.
There was also a poorly tested release on the input form for 1099-R where hitting Enter no longer took me to the next input field. Again, corrected in a later release, but SLOPPY!!!
This is my fourth season on ProSeries and the first year I have experienced so many issues. We had a day when we couldn't eFile because of a licensing issue in the hosted environment.
Maybe you've been away from the user environment for too long. Your users are NOT happy!
Brian Richards, EA
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