Homebase and client database don't match, and running Homebase Maintenance doesn't fix it.

[mjmcmurrycpa2]

Upon starting up ProSeries I get the following error message:  "ProSeries has detected a mismatch between the client rows displayed on Homebase and the client files in your data folder", and then recommends to run Homebase Maintenance to correct it.

When I run Homebase Maintenance I get "No errors found".

Anybody else having this problems? Am I missing an update?

[Just-Lisa-Now-]

I get the message now and then, it usually finds 1 file (most of the time its a new client I worked on the day before) and I tell it to fix it...no clue what needed to be fixed but it doesnt seem to goof anything up, so I let it do its thing.

[AmyE]

I was getting the same message, and at the same time, I can no longer edit or view any of my Custom Homebase views. Clicking on them, or the "add/edit custom views" under the homebase ribbon menu causes the whole program to freeze & eventually crash.

We all ran the maintenance tool, and since it wasn't finding errors, we just turned off the alert.

[ckshea13]

We're getting the same message every time we restart ProSeries 2020.  Same thing happens - when I say "Yes" it doesn't find any mismatches.  Do we risk missing an ACTUAL mismatch if we select "No, do not show this again"?

[Just-Lisa-Now-]

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@ckshea13 wrote:

 Do we risk missing an ACTUAL mismatch if we select "No, do not show this again"?

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Ive been wondering the same thing.

[Jeff Davidson]

I also Googled the error message, and got taken to this web page: https://http-download.intuit.com/http.intuit/CMO/proseries/resources/user_guide/ty11/Guide-Pro/7%20-... 

However, it looks like the page was written for ProSeries 2008, and most of the suggestions to re-sync or otherwise repair the data bases, aren't options in ProSeries 2020.

[Just-Lisa-Now-]

They made a bunch of changes to Homebase for 2020...all those old user guides would apply to that particular year only.

[mappp]

I also get the same error every time I start ProSeries.  It doesn't find any errors and obviously doesn't fix anything.  I started getting this message last week 5/5 or 5/6 approx.  Just another program bug I guess.