Firm and preparer information disappeared

[ajp]

Anyone else?  

Yesterday, mid-day, our firm and preparer information was not showing up on returns.  Errors were popping up because preparer code didn't match anyone.  Click through to see it all blank.  Outside of a return, our information is still there. 

[Skylane]

Standalone or network? 

Affecting one, a few, or all returns? 

[ajp]

Network-- affecting all machines

[ajp]

whoops -- affecting all returns as well. 

I'm checking for updates now even though I tried that yesterday.

[ajp]

I'm tentatively optimistic.  It seems to be working now with the latest update. 

[UNINTENDEDACTOR]

I am just experiencing this and are looking for some answers. It seems not to accept my update therefore errors persists. Are there solutions?

[rgargani]

I am experiencing the same thing....was this issue ever resolved???

[JC4]

I have experienced this for years.  Some days worse than others.  Did you ever get a solution?  I've spent way too much time with tech support only to be told they don't know what the issue is.

[rgargani]

I did.....

Answered: Firm / Preparer Information Disappears - my case number is: - Intuit Accountants Community