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Firm / Preparer Information Disappears - my case number is:

rgargani
Level 2

Is anyone else having issues with the firm/preparing information not saving and disappearing when going into other returns....and even happens when I open up a state in the same file...the firm/preparer information disappears.  I have called tech support with no help.....

can I get in touch with a ProSeries engineer on this issue.   Thanks!

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Accepted Solutions
Just-Lisa-Now-
Level 15
Level 15

google gave me this

missingfirm.png


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

View solution in original post

5 Comments 5
Just-Lisa-Now-
Level 15
Level 15

google gave me this

missingfirm.png


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
sjrcpa
Level 15
rgargani
Level 2

Thank you soooooo much.... that fixed it.... you have made by week/month!! 

 

sjrcpa
Level 15

Too bad Support didn't know that.


Ex-AllStar
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rgargani
Level 2

actually it did....  Lisa got it to work....after HOURS with Proseries.