Firm / Preparer Information Disappears - my case number is:

[rgargani]

Is anyone else having issues with the firm/preparing information not saving and disappearing when going into other returns....and even happens when I open up a state in the same file...the firm/preparer information disappears.  I have called tech support with no help.....

can I get in touch with a ProSeries engineer on this issue.   Thanks!

[Just-Lisa-Now- · Accepted solution]

google gave me this

[sjrcpa]

https://accountants.intuit.com/community/proseries-tax-discussions/discussion/firm-preparer-informat... 

Asking again doesn't change anything. Sorry.

[rgargani]

Thank you soooooo much.... that fixed it.... you have made by week/month!! 

[sjrcpa]

Too bad Support didn't know that.

[rgargani]

actually it did....  Lisa got it to work....after HOURS with Proseries.

[George4Tacks]

ACTUALLY it looks like Lisa got the answer by using Google Chrome AI to get the solution.

The real question, in my mind, is why doesn't a search on this site find that information? Searching the "Community" is an exercise in futility.