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EFILE PASSWORD ISSUES
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MDAROSA1
Level 3
Thursday
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I just spent 4 hours with 3 representatives who knew absolutely nothing about removing a password from the efile password section. all I wanted to do is remove the password function when efiling tax returns.
They had me refresh twice, uninstall and install the software and still could not get the password removed.
How ridiculous can this be. So they escalated the issue and not heard from them yet.
I have never experience such incompetence with their team since this incident.
I am using Rightworks hosting with Proseries 2024....Does anyone have any solutions?
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George4Tacks
Level 15
yesterday
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Have you tried change the password to a blank. Enter original password then just hit enter for the new password.
I don't have the program, but that process works for Lacerte.
Let us know if that works.
Answers are easy. Questions are hard!
MDAROSA1
Level 3
yesterday
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Of course we did. it was escalated to 2 levels and they tried it no less than 10 times and had me re install the software.
The access rights feature is not set up so it does not apply any more.
This is unacceptable
