I just spent 4 hours with 3 representatives who knew absolutely nothing about removing a password from the efile password section. all I wanted to do is remove the password function when efiling tax returns.

They had me refresh twice, uninstall and install the software and still could not get the password removed.

How ridiculous can this be. So they escalated the issue and not heard from them yet.

I have never experience such incompetence with their team since this incident.

I am using Rightworks hosting with Proseries 2024....Does anyone have any solutions?