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E-Signature

KMACK
Level 4

When I purchased Proseries 2021 in November 2021, I was prompted to signup for (and pay for) e-signature.  I purchased a block of 50 signatures.  However, they are not showing up in my 2021 software.  How do I get access to the 50 signatures I purchased?

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Accepted Solutions
BethP
Level 3

Same thing happened to me and I had bought signatures for TY 2020, not 2021.  I called customer service and they refunded the cost and then sold me the right tax year.  Check your receipt and see which year you purchased. 

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2 Comments 2
BethP
Level 3

Same thing happened to me and I had bought signatures for TY 2020, not 2021.  I called customer service and they refunded the cost and then sold me the right tax year.  Check your receipt and see which year you purchased. 

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KMACK
Level 4

Thank you.  I will try that.

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