KMACK
Level 4
02-10-2022
01:49 PM
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When I purchased Proseries 2021 in November 2021, I was prompted to signup for (and pay for) e-signature. I purchased a block of 50 signatures. However, they are not showing up in my 2021 software. How do I get access to the 50 signatures I purchased?
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BethP
Level 3
02-11-2022
09:29 AM
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Same thing happened to me and I had bought signatures for TY 2020, not 2021. I called customer service and they refunded the cost and then sold me the right tax year. Check your receipt and see which year you purchased.
KMACK
Level 4
02-11-2022
01:13 PM
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Thank you. I will try that.
