Welcome back! Ask questions, get answers, and join our large community of tax professionals.
- Topics
- Training
- Community
- Product Help
- Industry Discussions
- User Groups
- Discover
- Resources
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Intuit Accountants Community
- :
- ProSeries Tax
- :
- ProSeries Tax Discussions
- :
- E-filing with ProSeries
E-filing with ProSeries
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Chuck Woodward
Level 1
10-06-2023
02:04 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Hi all,
I e-filed two returns, an S corp was e-filed back in August and an individual tax return was -efiled last week. I have quality control sheets in place, and I am the one to sign off that the return was accepted as e-filed. I happened to look a the status of all pending returns to look at the work needing to be finished and those two returns which I already e-file were sitting there waiting to be e-filed.
There was NO MISTAKE in my checking that these were accepted. I called ProSeries to discuss and go the "our system won't e-file them twice." No kidding. However, they ship these returns off to a third party vendor who w-files them. There are only about 4 companies allowed to access IRS databases and ProSeries will NOT tell you who that company is.
Has anyone else experienced this issue? I have the feeling that their third party vendor had some sort of electronic malfunction, but who knows? I am absolutely certain these returns were filed!
Labels
2 Comments 2
TaxGuyBill
Level 15
10-06-2023
04:42 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Have you checked if it was filed?
First, go to the E-file page of Homebase, highlight the client, then go to the "E-file" menu. Then "Electronic filing" and then "Update ... selected returns".
If that doesn't come back as filed, have you checked with the IRS if they have been filed?
Chuck Woodward
Level 1
10-10-2023
11:08 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Oh, yeah. I have been doing this and working with Pro Series for decades. I was so shocked that I just re-sent the files before calling the IRS. Lucky for Massachusetts, we have an extended deadline to 2/15/2024 because of Hurricane Lee.
This actually happened to me about four years ago with one return and they admitted there was a problem with the e-filing. They promised to send a letter so I could use if for penalty abatement, but they never sent it. With this event, I think it is a CYA on their part. That's why I was asking if anyone else had a similar experience.
Certainly, the service I am getting from Pro Series, the ever-increasing program issues I see, and the cost are making me to consider a switch. Like I said, I have been with this company for decades, so switching is uncomfortable, but in the forefront of my mind now.
