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See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View ProSeries Hot Topics.
See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View ProSeries Hot Topics.
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E-filing with ProSeries
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Chuck Woodward
Level 1
10-06-2023
02:04 PM
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Hi all,
I e-filed two returns, an S corp was e-filed back in August and an individual tax return was -efiled last week. I have quality control sheets in place, and I am the one to sign off that the return was accepted as e-filed. I happened to look a the status of all pending returns to look at the work needing to be finished and those two returns which I already e-file were sitting there waiting to be e-filed.
There was NO MISTAKE in my checking that these were accepted. I called ProSeries to discuss and go the "our system won't e-file them twice." No kidding. However, they ship these returns off to a third party vendor who w-files them. There are only about 4 companies allowed to access IRS databases and ProSeries will NOT tell you who that company is.
Has anyone else experienced this issue? I have the feeling that their third party vendor had some sort of electronic malfunction, but who knows? I am absolutely certain these returns were filed!
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2 Comments 2
TaxGuyBill
Level 15
10-06-2023
04:42 PM
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Have you checked if it was filed?
First, go to the E-file page of Homebase, highlight the client, then go to the "E-file" menu. Then "Electronic filing" and then "Update ... selected returns".
If that doesn't come back as filed, have you checked with the IRS if they have been filed?
Chuck Woodward
Level 1
10-10-2023
11:08 AM
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Oh, yeah. I have been doing this and working with Pro Series for decades. I was so shocked that I just re-sent the files before calling the IRS. Lucky for Massachusetts, we have an extended deadline to 2/15/2024 because of Hurricane Lee.
This actually happened to me about four years ago with one return and they admitted there was a problem with the e-filing. They promised to send a letter so I could use if for penalty abatement, but they never sent it. With this event, I think it is a CYA on their part. That's why I was asking if anyone else had a similar experience.
Certainly, the service I am getting from Pro Series, the ever-increasing program issues I see, and the cost are making me to consider a switch. Like I said, I have been with this company for decades, so switching is uncomfortable, but in the forefront of my mind now.
