Oh, yeah.  I have been doing this and working with Pro Series for decades.  I was so shocked that I just re-sent the files before calling the IRS. Lucky for Massachusetts, we have an extended deadline to 2/15/2024 because of Hurricane Lee.

This actually happened to me about four years ago with one return and they admitted there was a problem with the e-filing.  They promised to send a letter so I could use if for penalty abatement, but they never sent it. With this event, I think it is a CYA on their part.  That's why I was asking if anyone else had a similar experience. 

Certainly, the service I am getting from Pro Series, the ever-increasing program issues I see, and the cost are making me to consider a switch. Like I said, I have been with this company for decades, so switching is uncomfortable, but in the forefront of my mind now.