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After updating PS18 Professional this morning, all printing features now fail. Blank pages come out of the printer, Print Preview freezes without displaying anything, and print to PDF via the File menu produces a blank page. I've tried all the usual "fixes" (restarting, rebooting, etc.), but nothing corrects it. I'm dead-in-the-water if I can't print returns for clients to sign.
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Thanks for the head up ----------------- I don't think I will be doing any updating today.
Slava Ukraini!
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Thanks for the head up ----------------- I don't think I will be doing any updating today.
Slava Ukraini!
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Slava Ukraini!
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While I can appreciate the follow ups to this post, despite there being some print issue commonality, the experience... Your errors don't actually appear to be the same. Therefore, I would lean toward some generalized steps...
For those of you that mention certain forms don't print
- Are the forms you're trying to print "ready for print" according to the release dates page? https://accountants.intuit.com/tax/proseries/resources/release-dates/index-18.jsp (be sure to check out both the form info section as well as the readme)
Network users where only one machine is impacted
- One machine having a different experience than others in the office indicate something environmental on that machine
- Has the computer gone thru a recent update? Is there AV perhaps intercepting? What is different on that machine comparison to the others? Is it on the most current updated version of ProSeries?
If you are printing blank/white pages
- Aside from Windows update checking, you may also want to look at print driver updates to ensure that is accurate.
- If you are printing white across PDF, physical print, print preview, it could possibly be an engine update issue with your program. You may want to reach back out to support and get assistance in either removing previously installed updates, or doing a RENAME and then reinstall of the software, giving the ProSeries a chance to work properly in that regard.
Hope this helps.
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Hopefully the following info will be helpful.
I am using a stand alone computer Windows 10, 32 bit PC desktop.
PS was printing fine earlier, then after an update for some states (PS), I no longer am able to print to my Vault or on the printer.
Other PDF's print fine. Printer is up to date.
I was sometimes getting a pop-up box that said "can not convert empty PRintList ML',
As the others have said, it just prints blank pages.
When printing to my SmartVault, it only transferred the Diagnostics page.
All forms are released and ready for print. I printed these forms earlier in the day.
Windows was checked today for updates and is currently up to date.
Checked ProSeries and it is also up to date.
Brother printer is up to date.
Also, I just tried to restarted my computer, but with the same results.
I saw another post that said i need to reinstall .NET framework...which is "to be done by an IT professional"? Think I'll pass on that right now....
Any help would be appreciated...In the meantime, I will see if I can get through to support.
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I have windows 10 and 2017 does not print from the program only. Everything else prints.
Now my 2018 and 2019 is not working. I can't get tech support on the phone.
Someone please help!
BJS
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will print cover but not the tax forms just started this morning
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I found a work around for now by creating a PDF and print from it