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- BasWin 22 crashes on log-in
BasWin 22 crashes on log-in
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TaxLizard
Level 3
01-27-2023
02:55 PM
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I downloaded BasWin22 successfully in December and it seemed to be working fine until after I ran "update installed products" on Jan 24. Now BasWin22 routinely crashes after entering log-in and security code.
I spent 2 hours on the phone with Intuit tech support last night (Jan 26), but to no avail. He told me to contact my I/T guy for help. He says he suspects something in my Windows system that is preventing BasWin from opening. I have already run "repair updates" and did all the tasks that were listed on the help page (linked to the crash notice box).
Any suggestions? Or shall I just wait for my I/T guy (next week).?
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George4Tacks
Level 15
01-27-2023
03:01 PM
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Try the last post in https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/internet-connection-err...
Answers are easy. Questions are hard!
TaxLizard
Level 3
01-29-2023
09:07 AM
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Thanks for that! I will take a look at it.
