TaxLizard
Level 3

I downloaded BasWin22 successfully in December and it seemed to be working fine until after I ran "update installed products" on Jan 24.  Now BasWin22 routinely crashes after entering log-in and security code.

I spent 2 hours on the phone with Intuit tech support last night (Jan 26), but to no avail.  He told me to contact my I/T guy for help.  He says he suspects something in my Windows system that is preventing  BasWin from opening.  I have already run "repair updates" and did all the tasks that were listed on the help page (linked to the crash notice box).

Any suggestions?  Or shall I just wait for my I/T guy (next week).?

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George4Tacks
Level 15
TaxLizard
Level 3

Thanks for that!  I will take a look at it.

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