Attempted to efile a return; IRS claims it is already filed.

[legal]

Message when attempting to efile (it I have not tried to efile previously; client said she only efiled an Extension)  Looks like it's hung up with ProSeries Basic 2021

(10) The submission is a duplicate of one that was previously received.  Please contact customer support.

[Just-Lisa-Now-]

So either you EF the actual return instead of the extension (Look at the Form 9325, does it have the extension box checked?) or theyre a victim of attempted ID theft and someone else has already filed a return in their SSN.

[TaxGuyBill]

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@legal wrote:

client said she only efiled an Extension

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How did she e-file an extension?  She should probably check on that, as it seems like she may have filed the actual tax return.

[legal]

She doesn't know what she did.  She thinks she filed an extension.  I am asking her how, when, etc. but haven't heard back yet.  If she filed her return, she would have to get a copy of it so it can be amended, but otherwise, could print a copy and paper file.