So either you EF the actual return instead of the extension (Look at the Form 9325, does it have the extension box checked?) or theyre a victim of attempted ID theft and someone else has already filed a return in their SSN.

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@legal wrote:

client said she only efiled an Extension

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How did she e-file an extension?  She should probably check on that, as it seems like she may have filed the actual tax return.

She doesn't know what she did.  She thinks she filed an extension.  I am asking her how, when, etc. but haven't heard back yet.  If she filed her return, she would have to get a copy of it so it can be amended, but otherwise, could print a copy and paper file.