Where is my 2018 Proseries CD that was shipped via DHL on 12/26? and was supposed to be delivered on 12/28?

[jenny-schnitzer]

Shipment information
ProSeries Basic Fast Path Fulfillment Download w/ CD Tax Year 2018 Tracking number: 9274899999893231316320 Qty: 1 Ship method: DHL Shipped date: Dec 26, 2018Expected delivery date: Dec 28, 2018 - Jan 03, 2019 

[Just-Lisa-Now-]

When you track it...what does it show as the status?

[skeramidas]

It was stuck on 12/27/18, but said en route to DHL ECommerce Distribution Center

[skeramidas]

DHL finally responded--should arrive Jan. 29

[IRonMaN]

Hopefully the package took pictures of the trip it was on :camera:

[IRonMaN · Accepted solution]

A number of people said their CDs were MIA but nobody has reported back what happened to them.  Call customer service to see what the scoop is with the missing CD.  If you haven't done so already, you can download the product by logging on to your Intuit account.

[George4Tacks]

It appears DHL sent it to Holland for scanning. It should be here soon. 

[skeramidas]

I never got my CD from DHL, called on 1/7/19 and it was sent out 1 day air.  Everything fine.