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Error message regarding adding a user - exceeded user when we have not

Kitty5
Level 1

We are new to ProConnect.  We have paid for two users.  There is currently one user listed.  We try to add a user with advanced admin access and the program gives an error message stating we have exceeded the number of users

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3 Comments 3
George4Tacks
Level 15

You are asking a community of other users. This is NOT something we can help you with. Contact support.

https://accountants.intuit.com/support/en-us/help-article/intuit-account-settings/contact-proconnect...


Answers are easy. Questions are hard!
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sjrcpa
Level 15

Or is it saying you can only have one user with advanced admin access?


The more I know the more I don’t know.
Intuit_Kallana
Employee
Employee

We had a known issue with user access that was fixed on today.  If you are still having issues with assigning your advanced users, please contact our support line.

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