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editing cell phone in "clients"

cakeen
Level 3

I'm trying to change the mobile phone in the client tab for a business return client.  The place to put a phone number says "Work," and I'm unable to toggle it to mobile.

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5 Comments 5
IRonMaN
Level 15

As long as the number is in there somewhere, does it really matter whether it is called work or mobile?


Slava Ukraini!
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cakeen
Level 3

For verification purposes I do think it matters, right??   I am trying to edit the number.  When I go to put the correct mobile # in it won't let me choose what type of phone it is and the default is "home."  Meanwhile at the top left of the page it has the old mobile #  still listed and then puts this new mobile # underneath that but has it tagged as mobile.  

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IRonMaN
Level 15

"For verification purposes I do think it matters, right??"

No, there isn't anything in the system at Intuit or the IRS that requires phone verification.

I don't use ProConnect, so I can't help you with the data entry issues.


Slava Ukraini!
cakeen
Level 3

When logging in to ProConnect the verification process uses a cell.  This is for e-signature and uploading documents, not e-filing the return.

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IRonMaN
Level 15

Ok


Slava Ukraini!