EFIN not enrolled

[stopthis]

getting conflicting messages about using proconnect.

the web page is not acknowledging that i have submitted the application but not telling what the issue is.

[George4Tacks]

Do you actually have an EFIN? 

Have you submitted the EFIN to ProConnect? https://accountants.intuit.com/support/en-us/help-article/account-management/register-efin-proconnec...

cYou have asked for help from USERS, not company support. If you want to talk to ProConnect. Contact support.

https://accountants.intuit.com/support/en-us/help-article/intuit-account-settings/contact-proconnect...

[stopthis]

Hi George,

i do have the EFIN but not clear on the process of migrating or using with different intuit offerings. they are closed on the weekends hence i’m here as per “the agent”. i do remember seeing a box for 30-day e-file pass while the application is pending but my experience is that the customer service cannot always help.

a kind of limbo, atm.

thx, greg

[Kathi_at_Intuit]

Hi @stopthis Great to see you in the Community and thanks for for posting about the EFIN not enrolled. Support is open today from 8:00 AM to 4:00 PM Pacific Time. Check out the link above that @George4Tacks shared, it will give Tax Season hours and the contact number. 

[stopthis]

don’t remember which button i clicked but was steered here from the ai chat window after being told it was a Monday through Friday type of support.

do you have a link that would take me to live human and not send on a wild goose chase?

btw, my name is greg and not “stopthis”.

[Kathi_at_Intuit]

Hi Greg,  Nice to meet you and thanks for letting us know about being told we are open Monday-Friday.  This is usually the case, but because of Tax Season we are open additional days and have extended hours. We will check into this. Here is the Support Article, you would be able to use the Digital Assistant or call support. The Digital Asistant does say that you can chat with support. We would recommend putting in chat with support when using the Digital Assistant to get to live support. 

[stopthis]

Hi Kathi,

Nice to meet you, too. Will test the extended support option tomorrow or Sunday and report back if ai agent is still steering people away from live human audio.

Thank you,

greg

[stopthis]

Not sure what 24/7 here means but here are the support hours on Sunday or one day before the gates open:

How to contact ProConnect Tax

for help

by Intuit•28•Updated 2 days ago

All support channels are operational.

What are you looking for? Contact Hours

Trending topics	Hot topics for ProConnect	24/7
Find help answers, request a phone callback, or chat with support	Digital Assistant	Assistant is available 24/7 but callbacks and chats are available during operating hours below.
Support & Renewals: For customer service and technical support, and to renew ProConnect Tax		Monday - Friday, 6:00 am - 5:00 pm (PT)
Talk to our agents to discuss purchase options in more detail. To purchase ProConnect, click Buy now or visit our our website to learn more.		Monday - Friday, 6:00 am - 3:00 pm (PT) (Extended hours for Tax season)

*All hours listed are in Pacific Time and all hours are subject to change without notice.

[IRonMaN]

"Not sure what 24/7 here means"

That means you can talk to a computer.

[stopthis]

talked to a human and together we figured out that i need the so-called tracking number from here: https://la.www4.irs.gov/esrv/esam/pages/landingPage.xhtml the application status is now 'Submitted' and was told the turnaround here is 24-28 hours.

enjoy the start to the tax season!

your experience may vary, so don't take this as any advice, tax, technical or anything like that whatsoever.

[Intuit_Kallana]

Hi,

Given that today is e-file open date, our teams normally try to push EFINS through.  My advice would be to continue checking in ProConnect on the Firm Administration page throughout the day for your EFIN to go live.  You can also contact our support team to have us check the application status for you.